Reception & Centre Co-Ordinator

The Reception & Centre Co-Ordinator is at the heart of the Allia Future Business Centre experience: the first welcome, the steady support, and the person who helps everything run smoothly behind the scenes.

By creating a professional, friendly and well-organised environment, the Reception & Centre Co-Ordinator helps tenants, visitors and growing businesses feel supported from the moment they walk through the door.

Join a team that helps turn purpose into action. Every role at Allia contributes to supporting entrepreneurs, charities and organisations that are creating a better future for people, communities and the planet.

About Us

At Allia, we believe business can be a force for good. Through our work supporting social enterprises, charities, entrepreneurs and communities, we create opportunities for people and organisations to grow and make a difference.

About the Role

We are looking for a highly motivated individual who can provide exceptional five-star customer service to all our clients by supporting the delivery of our busy reception and event hospitality services at Future Business Centre Peterborough.

Role Responsibilities

• Delivering reception services during our core hours of 8.15am–5.00pm, including receiving, directing and responding to all calls and messages, sorting incoming and outgoing mail, and assisting tenants and visitors.
• Greeting and directing visitors and dealing with queries from tenants, visitors, customers, suppliers and the general public, including making them aware of relevant services we offer.
• Taking enquiries, managing bookings and organising the delivery of conference and meeting room bookings, including setting up spaces for bookings and changing rooms to the desired layout.
• Providing accounts and financial support by checking details are correctly logged in our Customer Relationship Management System (CRM) and taking card payments.
• Managing tenant information through our management information system and logging prospects and new clients in the CRM system.
• Providing general administrative support to the reception and facilities team, e.g. filing, photocopying, scanning and purchasing supplies.
• Ensuring the Centre’s appearance is maintained to a high standard, liaising with cleaning and maintenance contractors to ensure the safety, welfare and expectations of tenants and visitors at all times.
• Delivering exceptional, 5-star customer service at all times.
• Promoting, encouraging and assisting in creating a community spirit at the Centre.
• On rare occasions, assisting with tasks outside of core hours, which may require early starts, late finishes and weekend working by prior arrangement.
• Any other task deemed appropriate and within the competence of the individual.

Skills, Qualifications & Personal Attributes

• Experience of administration work using Microsoft Office/Office 365 (e.g. Outlook, Word, Excel).
• Experience of working in a customer-facing role, with an understanding of the need for excellent customer service skills.
• A willingness to learn new computer programmes/systems.
• An approachable, friendly and professional manner with a positive, can-do attitude and a willingness to develop.
• Excellent communication skills, with a high standard of spoken and written English.
• Flexibility to attend work outside of core hours.
• The ability to work effectively in a team and to tight deadlines under pressure.
• The ability to solve problems and work under their own initiative when required.
• Self-motivated, organised, proactive and reliable.
• A motivation to identify new ways of working that improve the service offered at the Centre.

In Return, We Offer

• A supportive and inclusive working environment where you can make a meaningful contribution.
• A values-led culture.
• Flexibility and wellbeing support.
• A collaborative and passionate workforce.
• The chance to see the real-world impact of your work.

Benefits include:

• Flexible and hybrid working.
• Annual leave entitlement of 25 days plus bank holidays, increasing to a maximum of 30 days based on service.
• Pension scheme.
• Private healthcare.
• A huge range of discounts, a healthcare cash plan, wellness programme, and more.
• Life assurance.
• Learning and development opportunities.
• Employee wellbeing support.
• A paid volunteering day.

How to Apply

To apply, please submit your CV and a supporting statement outlining how your skills and experience meet the requirements of the role, together with your salary expectations. CVs can be sent via our website, or directly to recruitment@allia.org.uk.

Closing date: 18/09/2026

We are committed to building a diverse and inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives, and particularly encourage applications from groups that are underrepresented within our workforce. If you require any reasonable adjustments during the recruitment process, please let us know and we will be delighted to support you.